Artlas

ARTLAS USER AGREEMENT & TERMS OF SERVICE

Last updated: November 21, 2025

1. Introduction

ARTLAS is an AI companion reimagining how audiences experience art and culture. Created in collaboration with leading museums and cultural institutions worldwide, ARTLAS transforms existing interpretive materials into dynamic, conversational journeys that adapt to each visitor’s curiosity, background, and knowledge level.

With a commitment to responsible AI, ARTLAS respectfully rephrases and personalizes institution-approved curatorial texts, preserving each museum’s authentic voice while extending its reach to a global audience. Designed with full multilingual capability and accessibility at its core, ARTLAS enables museums to offer truly inclusive, human-centered experiences that resonate across cultures and generations.

Its mission is simple yet profound: to make art and culture more accessible, meaningful, and alive for everyone. Learn more at https://www.artlas.art/.

This User Agreement and Terms of Service (“Agreement” or “Contract”) governs your access to and use of:

  • ARTLAS websites,
  • ARTLAS mobile and web applications, and
  • any other online products or services that reference this Agreement (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by this Agreement and our Privacy Policy, which explains our data handling practices. If you do not agree, do not access or use the Services.

You may terminate this Agreement at any time by closing your account and ceasing all use of the Services.

2. Contracting Entity and Eligibility

This Agreement is between you and ARTLASentitynameARTLAS entity nameARTLASentityname, the provider of the Services.

You represent that:

  • you are of legal age to form a binding contract with ARTLAS, and in any event at least 16 years old (or the minimum age required in your country to use the Services without parental consent); and
  • you are not barred from using the Services under any applicable law.

3. Changes to this Agreement

We may modify this Agreement from time to time. If we make material changes, we will notify you through the Services or by other reasonable means and provide an opportunity to review the changes before they become effective. Your continued use of the Services after the effective date of the updated Agreement constitutes your acceptance of the changes.

4. Your Account

You may need an account to use certain features of the Services.

  • You must provide accurate and complete information when creating your account and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • If you believe your account has been compromised, you must notify us promptly.

5. Communications, Notices and Messages

You agree that we may send you notices and messages via:

  • the Services (for example, in-app notifications or banners), and/or
  • the contact information you provide (for example, email).

You are responsible for keeping your contact details accurate and up to date.

6. Description of Services

ARTLAS provides tools and experiences for exploring and learning about art and culture, which may include, but are not limited to:

  • Snap Art image-based recognition and learning tools,
  • conversational AI assistance (e.g., “Metti AI Chat”),
  • AI guides in supported museums,
  • audio guides, indoor maps, and exhibition discovery features, and
  • other related content and features.

We may add, modify, or remove features from time to time.

6.1 Free Trial

We may offer a free tier or free trial (“Free Trial”), such as:

  • limited Snap Art scans per day,
  • limited AI chat messages per day, and
  • access to basic artwork information and exhibition discovery.

The exact limits and duration of any Free Trial are shown in the Services and may change at any time. We reserve the right to modify, suspend, or discontinue any Free Trial at our discretion.

6.2 Paid Plans – “Unlimited Pass”

We also offer paid access to enhanced features, such as an Unlimited Pass that may be available for different durations (for example, 1-Day, 7-Day, or 1-Month options, or other pass types displayed at checkout). Paid plans may include, for example:

  • unlimited Snap Art and learning,
  • extended or unlimited AI chat,
  • full AI guide in supported museums,
  • audio guide support, indoor map support,
  • enhanced AI models, and
  • priority customer support.

The specific features, prices (for example, $24.99 per week or other amounts), and durations applicable to your purchase are displayed at the time of purchase within the Services and form part of this Agreement.

We may change our plans and pricing from time to time as described in Section 9 below.

7. Purchases, Subscriptions and Payments

7.1 Payment Methods

We use third-party payment processors to handle payments securely, including but not limited to Stripe, Apple Pay, and Google Pay. By making a purchase, you authorize:

  • us and our payment processors to charge the payment method you provide for all applicable fees, taxes, and charges related to your purchase; and
  • our payment processors to store and process your payment information in accordance with their own terms and privacy policies.

We do not store full credit/debit card numbers or CVV codes on our own servers.

If you purchase through the Apple App Store, Google Play Store, or another platform, your payment may be processed by that platform, and additional or different terms (including around billing and refunds) may apply as set by that platform.

7.2 Billing

All paid access to ARTLAS (including any “Unlimited Pass” or similar products) is currently sold as a one-time purchase for a fixed duration (for example, a 1-Day, 7-Day, or 1-Month Unlimited Pass, or other durations shown at checkout).

  • Your pass will automatically expire at the end of the purchased period.
  • We do not currently offer auto-renewing subscriptions through the Services.
  • If you wish to continue enjoying paid features after your pass expires, you must purchase a new pass.
  • If you purchase through the Apple App Store, Google Play Store, or another platform, the exact product type and duration will be shown in that platform’s purchase flow. We do not control all aspects of those platforms and additional or different terms may apply as set by the platform.

8. Refund Policy

Except where required by applicable law or as expressly stated in this Agreement, all fees and charges are final, and we do not offer refunds.

This means:

  • No refunds for used or unused time
    Once access to a pass period has been granted (for example, your 1-Day, 7-Day, or 1-Month Unlimited Pass has started), the fees for that period are non-refundable, even if you stop using the Services before the period ends.
  • No refunds for expiry of passes
    Passes automatically expire at the end of the stated period and will not be refunded in whole or in part once purchased.
  • Technical issues and maintenance
    Temporary interruptions, downtime, or feature changes do not create a right to a refund, to the maximum extent permitted by law. We will make reasonable efforts to keep the Services available and to address reported issues.
  • Billing errors
    If you believe you were incorrectly charged (for example, duplicate charges), you must contact us promptly at info@artlas.app with details and relevant receipts. If we confirm an error, we may, at our discretion and where appropriate, issue a refund or credit.
  • Platform-specific refunds
    If you made your purchase through Apple, Google, or another third-party platform, any refund requests may need to be submitted directly to that platform and will be handled according to its policies. Our ability to grant refunds for such purchases may be limited or restricted by that platform.

Nothing in this Refund Policy is intended to limit any rights you may have under mandatory consumer protection laws in your country of residence.

9. Price and Plan Changes

We may change the prices of our passes, introduce new passes, or modify existing offerings from time to time. Any price change will apply only to future purchases and will not affect passes you have already bought.

Prices displayed in the Services at the time you confirm a purchase are the prices that apply to that transaction. If you do not agree with the updated pricing, you should not complete the purchase of a new pass.

10. Your Content and License to ARTLAS

You may upload, post, or otherwise provide content through the Services, including text, images, and other materials (“User Content”).

You retain ownership of your User Content. However, by providing User Content, you grant ARTLAS a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, display, perform, reproduce, modify, create derivative works from, and distribute your User Content as reasonably necessary to operate, improve, and promote the Services, in accordance with our Privacy Policy.

You are solely responsible for your User Content and for ensuring that you have all rights necessary to grant this license.

11. Acceptable Use and No Tolerance for Objectionable Content or Abusive Users

ARTLAS is committed to creating a safe and respectful environment. We have zero tolerance for objectionable content and abusive behavior.

Objectionable content includes, but is not limited to, content that is:

  • offensive, inflammatory, or hateful,
  • defamatory, harassing, or threatening,
  • pornographic or sexually explicit,
  • violent or inciting violence, or
  • otherwise unlawful or inappropriate.

Abusive behavior includes, but is not limited to:

  • harassment, stalking, or bullying,
  • spamming or unwanted solicitation,
  • any actions that disrupt other users’ experience or undermine the integrity of the Services.

You agree that:

  • you are solely responsible for the content you post or make available via the Services;
  • your use of the Services will comply with all applicable laws and regulations and will not cause injury to any person or entity.

Enforcement:
We reserve the right, but do not assume the obligation, to monitor activity on the Services and to remove or disable access to any content that violates this Agreement or is otherwise objectionable. We may suspend or terminate accounts of users who violate these terms.

Reporting Violations:
If you encounter content or behavior that violates these terms, please report it to us at info@artlas.app. We may take appropriate action, which can include removing content, suspending or terminating accounts, and/or reporting conduct to law enforcement where appropriate.

12. Intellectual Property

The Services, including all content, features, and functionality (excluding User Content), are owned by ARTLAS or our licensors and are protected by copyright, trademark, and other laws. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code, except as expressly permitted by law.

13. EULA Acceptance

The ARTLAS application (the “Application”) may be provided to you under an End User License Agreement (“EULA”) applicable to installed software or mobile apps. By downloading, installing, accessing, or using the Application, you also agree to be bound by the terms of the applicable EULA, which is incorporated into this Agreement by reference. If you do not agree, you may not access or use the Application.

14. Service Availability and Limitations

We may change, suspend, or discontinue any part of the Services at any time, including the availability of certain features, content, or plans, at our sole discretion.

We may also impose limits on certain features or restrict your access to parts or all of the Services if you violate this Agreement or misuse the Services.

15. Third-Party Content, Sites, and Apps

The Services may contain links to or integrations with third-party content, websites, and applications. ARTLAS is not responsible for and does not endorse such third-party content or services. Your use of them is at your own risk and may be subject to separate terms and policies.

16. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that content will always be accurate or up to date.

17. Limitation of Liability

To the maximum extent permitted by law:

  • ARTLAS and its affiliates, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Services.
  • Our total liability for any claims arising out of or relating to the Services or this Agreement is limited to the amount you have paid to ARTLAS for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

18. Termination

You may stop using the Services and close your account at any time.

We may suspend or terminate your access to the Services, or part of the Services, at any time if we believe you have violated this Agreement, pose a risk to us or others, or for other legitimate business reasons.

Upon termination, sections that by their nature should survive (including but not limited to ownership, licenses, disclaimers, limitations of liability, governing law, and dispute resolution) will remain in effect.

19. Governing Law and Dispute Resolution

This Agreement and any dispute arising out of or relating to it or the Services shall be governed by and construed in accordance with the laws of governinglaw,e.g.,theStateofCalifornia,USAgoverning law, e.g., the State of California, USAgoverninglaw,e.g.,theStateofCalifornia,USA, without regard to its conflict of law principles.

You agree that any claims or disputes will be brought exclusively in the courts located in jurisdiction,e.g.,SanFrancisco,California,USAjurisdiction, e.g., San Francisco, California, USAjurisdiction,e.g.,SanFrancisco,California,USA, and you consent to the personal jurisdiction of such courts.

If you reside in a country where local law requires a different governing law or venue (for example, in certain European countries), such local law and venue may apply to you to the extent required.

20. Complaints Regarding Content

If you believe that any content on the Services infringes your intellectual property rights or otherwise violates this Agreement, please contact us at info@artlas.app with sufficient details for us to review your complaint. We will handle such complaints in accordance with applicable law.

21. Entire Agreement

This Agreement, together with any additional terms referenced herein (including the Privacy Policy and any applicable EULA), constitutes the entire agreement between you and ARTLAS regarding your use of the Services and supersedes any prior agreements or understandings.

22. Contact Us

If you have questions about this Agreement, purchases, or refunds, or if you wish to report content or behavior, you can contact us at:

Email: info@artlas.app